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Spoken interpretation during the re-accreditation of the National Cardiac Surgery Research Center in Astana

BG medical interpreters rendered spoken interpretation services during the JCI accreditation (Joint Commission International) of the National Cardiac Surgery Research Center in Astana.

The accreditation was carried out September the 18^th through September the 22^nd , 2017 in Astana.

Medical interpreters Mariya, Dina and Yerlan translated consecutively English to Russian and Russian to English during the accreditation.

The client was very pleased with the spoken interpreters. The client pointed out that during the first accreditation back in 2014 they were presented with no-so-good interpreting. It was difficult for staff to understand what the surveyors really meant during their interviews. This time around there was clear understanding of what the surveyors had in mind, explaining some of the requirements of the JCI standards. And this all thanks to the quality and experience of our medical translators we have in Astana.

For example, the medical interpreter Mariya translated at accreditations of healthcare organizations by JCI standards eight times in a row.

Medical interpreter Yerlan translated during the accreditation of healthcare organizations by JCI standards for the eleventh time.

Medical interpreter Dina once worked on developing and implementing healthcare accreditation standards.

Such a makeup of spoken medical translators was the very success formula for the event to go smoothly with translation.

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The topic of this event was medical and administrative.

Areas covered during the accreditation included:

Section I. Standards related to patients:

International Patient Safety Objectives
Access to Care and Continuity of Care
PFR – Patient and Family Rights
AOP – Assessment of Patients
COP – Care of Patients
ASC – Anestesia and Surgical Care
MMU – Medication Management and Use
PFE – Patient and Family Education

Section II. Standards management of medical organization:

QPS – Quality and Patient Safety
PCI – Prevention and Control of Infection
GLD – Governance, Leadership and Direction
FMS – Facility Management and Safety
SQE – Staff Qualifications and Education
MCI – Management and Communication of Information

Incidentally, the Cardiosurgical Center passed the accreditation with flying colors and deservedly received the gold standard of quality and patient safety. Way to go!